Frequently Asked Questions
Everything you need to know about your Flux journey.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping can take between 7-14 business days depending on your location and customs processing.
How do I determine my correct shoe size?
Flux Footwear runs true to size. We recommend ordering your usual athletic shoe size. If you are between sizes, we suggest sizing up for a more comfortable fit, or checking our detailed size guide on each product page.
What is your return and exchange policy?
We offer a 30-day window for returns and exchanges. Items must be in their original, unworn condition with the packaging intact. We provide a pre-paid shipping label for all domestic exchanges.
Are Flux shoes machine washable?
To maintain the integrity of the materials, we recommend hand washing with cold water and a mild detergent. Avoid machine washing or tumble drying, as high heat can damage the specialized outsoles.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times will be calculated at checkout based on your specific destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Afterpay.